Frequent Asked Questions
Find answers to common questions about account management, orders, payments, returns, and more. If you need further assistance, our customer support team is here to help!
Account Information
To create an account, click on the "Sign Up" button on the homepage. Fill in your personal details, including your name, email address, and password, then click on "Submit." You’ll receive a confirmation email to verify your email address. Once verified, you can log in to your account.
Log in to your account, go to "Account Settings" or "Profile Settings," and update your personal details, including your name, email address, phone number, and shipping address.
Click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you a password reset link. Follow the instructions to set a new password.
Yes, you can delete your account by contacting our customer service team. Please note that deleting your account will remove all personal data and order history from our system.
Orders & Shipping
Browse through the products, select the items you wish to purchase, and click "Add to Cart." Once you’ve finished shopping, click on the cart icon, review your order, and click "Checkout." Enter your shipping information, select your payment method, and complete the purchase.
We accept a variety of payment methods, including credit or debit cards, Bkash, Rocket, Nagad and Cash on Delivery (COD) depending on your location and priority.
Once your order is confirmed, it cannot be modified. However, you can cancel the order within a specific time frame (usually 24 hours). Please contact customer support for cancellation requests.
Delivery times vary based on your location and the shipping method you choose at checkout. You will receive an estimated delivery time during checkout, and you can track your order status through your account.
Refund & Return
You can return most items within 3 days of receiving them. The product must be unused and in its original packaging. Some products may have exceptions, so please refer to the return policy.
Refunds are issued to the original payment method. If you paid via COD, you will receive a bank transfer or other refund options, depending on the platform’s policy.
Refunds typically take 3-5 business days to process, depending on your payment method.
To request a return, go to your order history, select the item you want to return, and click on the "Return" option. Fill out the return form and submit it. Once approved, you will receive instructions on how to return the item.
Certain items like personalized products, perishable goods, digital products or clearance items may not be eligible for return. Please check the return policy for more information.
Product Information
You can use the search bar at the top of the website to find products by name, category, or brand. You can also browse through different categories listed on the homepage.
Product availability is shown on the product page. If the item is out of stock, it will be marked as "Out of Stock," and you may have the option to be notified when it’s back in stock.
Security & Privacy
We use SSL encryption to ensure your personal and payment details are secure. Our platform is compliant with data protection regulations to protect your privacy.
Yes, you can update your email address or phone number in your account settings.
We will never share your personal information with third parties unless it is necessary for processing your order or as required by law. For more details, please refer to our Privacy Policy.
Customer Support
You can reach our customer support team by visiting the "Contact Us" page and filling out the form, or you can email us directly at support@alinsaf.org We are available to assist you.
If you have a complaint about a product, please contact our customer support team with your order details, and we will investigate the issue and take appropriate action.